Letters of complaint.
Complaint about a general matter.
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Strategy:
Complaint letters can be difficult to write.
You want to persuade the recipient of the letter to take immediate
action to solve your problem and yet you want to do it without
giving unnecessary offence.
Stage One:
Open the letter by highlighting your
problem.
Stage Two:
Now detail the specific action you want them
to take to solve this problem.
Stage Three:
If necessary end by making it clear that you
will not be able to continue as a customer if this situation
persists any longer.
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