Cancellation Letters
To cancel an order - for reasons beyond
control.
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Strategy:
To create a letter of cancellation and yet
maintain the future goodwill of the supplier. So your language
must be polite and diplomatic stating clearly the reason for the
cancellation. However, you should also be quite firm in expressing
your disappointment at their inability to deliver.
Stage One:
Open the letter by expressing your regret
that you must cancel your order.
Stage Two:
At this stage explain clearly the reason for
your decision.
Stage Three:
End by adding that you hope any future order
will be treated with more care.
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