Apology for the conduct of an employee.
|
Strategy:
Deal with this matter straight away. Let the customer know
firmly that your company does not tolerate such behavior from
their employees and that appropriate action will be taken.
Finish with a full apology.
Stage One:
Indicate emphatically that such behavior from an employee is
totally unacceptable.
Stage Two:
Let his know that action will be taken.
Stage Three:
Finish with a full apology.
|
.gif){kind=small}
