Apology for the delivery of damaged goods, with proposed solution.
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Strategy:
Strategy:
Deal with this matter quickly as your reputation is at stake.
Acknowledge the mistake sincerely and explain how it happened.
Indicate what changes you are making to avoid a repeat . This will
help to win back the customer's trust. Offer a full apology. If
the situation requires offer some compensation.
Stage One:
Acknowledge the mistake.
Stage Two:
Explain clearly why it happened.
Stage Three:
Indicate what changes are been made to avoid a repeat.
Stage Four.
Offer a full apology. If necessary offer some form of
compensation.
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