Apology for
accounts error
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Strategy:
Acknowledge the mistake, and offer apology. Let them know it was
only a small oversight but action is been taken to fix the
error.
Stage One:
Acknowledge the mistake.
Stage Two:
Indicate what action needs to be taken (or has been taken) to
remedy the situation.
Stage Three:
Offer an apology for the error and for any inconvenience that
it may have caused.
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