Acknowledgement
of
complaint, to be analyzed.
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Strategy:
We want the customer to know that we are taking his complaint
seriously. We understand and sympathize but we need more time to
investigate the matter fully.
Stage one.
Acknowledge the complaint, let the customer know that you
understand his position.
Stage Two:
Inform him that you are taking the matter seriously and that
the matter is been investigated fully.
Stage Three:
Express confidence that the matter will be resolved to the
customer's satisfaction.
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