Acknowledgement of order, being dealt with.
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Strategy:
Inspire confidence and efficiency. Let them know their order is
important. An opportunity to add to the relationship with your
customer.
Stage one:
Indicate receipt of order.
Stage Two:
Inform customer when the order will be delivered.
Stage Three:
Finished with a expression of goodwill, with an optional
invitation to contact you personally if any matter should
arise.
Stage Four:
If possible, let customer know about any relevant special offer
you might have
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